Contact
We'd love to hear from you! Whether you have questions about our premium Korean skincare products, need help with an order, or want personalized product recommendations, our team at Sonaé is here to assist you.
Get in Touch
Email: sonae.healthandwellness@gmail.com Response Time: We typically respond within 24-48 hours during business days
Customer Support Hours
Monday - Friday: 9:00 AM - 5:00 PM EST Saturday - Sunday: Closed
Please note that response times may be longer during holidays and peak shopping seasons.
How Can We Help?
Product Questions Not sure which Korean skincare product is right for your skin type? Need ingredient information or usage instructions? We're happy to provide personalized recommendations based on your skin concerns and goals.
Order Support Have questions about your order status, tracking information, or need to make changes to your order? Contact us with your order number and we'll assist you right away.
Shipping & Delivery Questions about shipping rates, delivery times, or international shipping? Check our Shipping Policy or reach out to us directly.
Returns & Exchanges Need to return or exchange a product? Review our Return Policy or contact us to initiate the process.
Wholesale & Partnership Inquiries Interested in carrying Sonaé products in your store or exploring partnership opportunities? We'd love to hear from you! Please email us with details about your business.
Before You Contact Us
For faster assistance, please have the following information ready when reaching out:
• Order Number: Found in your order confirmation email • Product Name: The specific product you're inquiring about • Photos: If reporting a damaged or defective item • Skin Type/Concerns: For product recommendations
Frequently Asked Questions
Do you offer free shipping? Yes! We offer free standard shipping on orders $95 CAD and over across Canada. See our Shipping Policy for details.
Are your products authentic? Absolutely! We source all Korean skincare products directly from authorized distributors and brands to ensure 100% authenticity.
Can I track my order? Yes! Once your order ships, you'll receive a shipping confirmation email with tracking information.
What if I have an allergic reaction? If you experience any adverse reaction, discontinue use immediately and consult a healthcare professional. Please contact us so we can assist you with a return or exchange.
Do you ship internationally? Yes, we ship to select international destinations. Shipping rates and delivery times vary by location and are calculated at checkout.
Connect With Us
Follow us on social media for skincare tips, wellness advice, new product launches, and exclusive offers.
Visit Our Store
Sonaé Website: sonaesonaewellbeing.com
Email: sonae.healthandwellness@gmail.com
We're committed to providing exceptional customer service and helping you achieve your skincare and wellness goals.
Thank you for choosing Sonaé!