Terms and Conditions

Last Updated: December 2025

Welcome to Sonaé. By accessing and using our website (sonaesonaewellbeing.com) and purchasing our premium Korean skincare and wellness products, you agree to comply with and be bound by the following terms and conditions.

1. General Terms

These Terms and Conditions govern your use of our website and the purchase of products from Sonaé. By placing an order, you confirm that you are at least 18 years of age or have parental/guardian consent, and that all information provided is accurate and complete.

2. Products and Pricing

All products, descriptions, and prices are subject to change without notice. We strive to ensure accuracy in product information, including ingredients, benefits, and pricing. However, errors may occur, and we reserve the right to correct any inaccuracies and update information as needed.

Prices are listed in Canadian Dollars (CAD) unless otherwise stated. All prices are subject to applicable taxes.

3. Orders and Payment

By placing an order, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

Payment must be made at the time of purchase through our secure checkout. We accept major credit cards, debit cards, and other payment methods as displayed at checkout.

4. Shipping and Delivery

We ship across Canada and to select international locations. Shipping costs and estimated delivery times are provided at checkout and may vary based on your location and selected shipping method.

While we make every effort to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, weather conditions, or other factors beyond our control.

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, please review our Return Policy for detailed information on eligibility, timeframes, and procedures for returns and exchanges.

Due to the nature of skincare and wellness products, we cannot accept returns on opened or used items unless they are defective or damaged upon arrival.

6. Product Use and Safety

Our Korean skincare and wellness products are intended for external use unless otherwise specified. Please read all product labels, ingredients, and instructions carefully before use.

If you have allergies, sensitivities, or medical conditions, consult with a healthcare professional before using our products. We are not responsible for adverse reactions or misuse of products.

7. Intellectual Property

All content on our website, including text, images, logos, product descriptions, and graphics, is the property of Sonaé or our suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in the Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, Sonaé shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.

Our total liability for any claim related to our products or services shall not exceed the amount you paid for the product in question.

10. Indemnification

You agree to indemnify and hold harmless Sonaé, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of our website, violation of these Terms and Conditions, or infringement of any third-party rights.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or terms of use of any third-party sites. Your use of such sites is at your own risk.

12. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the revised terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

Sonaé Email: sonae.healthandwellness@gmail.com

Website: sonaesonaewellbeing.com

Thank you for choosing Sonaé for your premium Korean skincare and wellness needs.