Track Order

<h1>Track Your Order</h1><p>Stay updated on your premium Korean skincare and wellness products! Track your Sonaé order in real-time to see exactly where your package is and when it will arrive.</p><h2>How to Track Your Order</h2><h3>Method 1: Order Status Page (Recommended)</h3><p>The easiest way to track your order is through your order status page:</p><ol><li>Check your email for the <strong>Order Confirmation</strong> or <strong>Shipping Confirmation</strong> from Sonaé</li><li>Click the <strong>"View your order"</strong> or <strong>"Track your shipment"</strong> button in the email</li><li>You'll be taken directly to your order status page with real-time tracking information</li></ol><p><strong>Don't have the email?</strong> Enter your information below to access your order status.</p><div style="background: #f9f9f9; padding: 20px; border-radius: 8px; margin: 20px 0;"><h3 style="margin-top: 0;">Track Your Order</h3><p>Enter your order number and email address to view your order status:</p><p><a href="https://sonaesonaewellbeing.com/tools/order-lookup" style="display: inline-block; background: #000; color: #fff; padding: 12px 24px; text-decoration: none; border-radius: 4px; font-weight: bold;">Track My Order</a></p><p style="font-size: 14px; color: #666; margin-top: 10px;"><em>You'll need your order number (found in your confirmation email) and the email address used at checkout.</em></p></div><h3>Method 2: Direct Carrier Tracking</h3><p>Once your order ships, you'll receive a <strong>Shipping Confirmation email</strong> with a tracking number. Use this number to track directly with the carrier:</p><ul><li><strong>Canada Post:</strong> <a href="https://www.canadapost-postescanada.ca/track-reperage/en" target="_blank" rel="noopener">Track with Canada Post</a></li><li><strong>UPS:</strong> <a href="https://www.ups.com/track" target="_blank" rel="noopener">Track with UPS</a></li><li><strong>FedEx:</strong> <a href="https://www.fedex.com/en-ca/tracking.html" target="_blank" rel="noopener">Track with FedEx</a></li></ul><h2>Understanding Your Order Status</h2><h3>Order Confirmed</h3><p>✅ Your order has been received and payment confirmed. We're preparing your items for shipment.</p><h3>Processing</h3><p>📦 Your order is being carefully packed and prepared for shipment. This typically takes 1-2 business days.</p><h3>Shipped</h3><p>🚚 Your order is on its way! You'll receive a shipping confirmation email with tracking information. Click the tracking link to see real-time updates.</p><h3>Out for Delivery</h3><p>🏠 Your package is with the delivery driver and will arrive today! Make sure someone is available to receive it.</p><h3>Delivered</h3><p>✨ Your order has been delivered! If you don't see it, check with neighbors, building management, or your mailbox for a delivery notice.</p><h2>Shipping Timeframes</h2><p><strong>Processing Time:</strong> 1-2 business days (Monday-Friday, excluding holidays)</p><p><strong>Delivery Time (Canada):</strong></p><ul><li>Standard Shipping: 5-10 business days after processing</li><li>Expedited Shipping: 2-5 business days after processing</li></ul><p><strong>International Shipping:</strong> 10-20 business days depending on destination</p><p><em>Note: Delivery times may be longer during peak seasons, holidays, or due to weather conditions.</em></p><h2>Tracking Issues?</h2><h3>Tracking number not working</h3><p>If your tracking number isn't showing updates yet, don't worry! It can take 24-48 hours after shipping for tracking information to appear in the carrier's system. Check again later.</p><h3>No tracking updates for several days</h3><p>Packages may not scan at every checkpoint, especially in remote areas. If there are no updates for 5+ business days, contact the carrier or reach out to us for assistance.</p><h3>Package shows delivered but I didn't receive it</h3><p>First, check:</p><ul><li>Around your property (front door, back door, garage, mailbox)</li><li>With neighbors or building management</li><li>For a delivery notice in your mailbox</li></ul><p>If you still can't locate it after 24 hours, contact us at [Your Email Address] with your order number.</p><h3>Wrong tracking information</h3><p>If your tracking number doesn't match your order or shows someone else's delivery, contact us immediately at [Your Email Address] and we'll investigate.</p><h2>Order Not Shipped Yet?</h2><p>Orders are typically processed within 1-2 business days. If it's been longer than 3 business days and you haven't received a shipping confirmation:</p><ol><li>Check your spam/junk folder for the shipping email</li><li>Log into your account to view order status</li><li>Contact us at [Your Email Address] with your order number</li></ol><h2>International Orders</h2><p>International shipments may experience delays at customs. Tracking may show "In Transit" or "Customs Clearance" for several days. This is normal and doesn't mean there's a problem with your order.</p><p>You may be contacted by customs or the carrier regarding duties and taxes before final delivery.</p><h2>Need Help?</h2><p>If you have questions about your order or tracking information, we're here to help!</p><p><strong>Contact Us:</strong><br>Email: [Your Email Address]<br>Response Time: 24-48 hours during business days</p><p><strong>When contacting us, please include:</strong></p><ul><li>Your order number (found in your confirmation email)</li><li>Tracking number (if available)</li><li>Description of the issue</li></ul><h2>Helpful Links</h2><ul><li><a href="/pages/shipping-policy">Shipping Policy</a> - Rates, delivery times, and shipping information</li><li><a href="/pages/return-policy">Return Policy</a> - Returns and exchanges</li><li><a href="/pages/faqs">FAQs</a> - Frequently asked questions</li><li><a href="/pages/contact">Contact Us</a> - Get in touch with our team</li></ul><p><strong>Thank you for choosing Sonaé! We hope you love your premium Korean skincare and wellness products.</strong></p>